We are committed to protecting your information and privacy

Voipex respects your privacy and will use all reasonable means to protect the personal information you share with us. This document describes how we collect and use your personal information, and how you can control our use of that information.


This document covers the personal information Voipex gathers when you access Voipex’s website or the related Voipex Support Portal accessible via the ‘Support’ tab.

Collection of Personal Information

As used in this document, personal information includes information that may be used to identify you or another individual, such as a name, address, email address, phone number, title, and company. We collect this information, along with information regarding the products you may have purchased from us, or have expressed interest in, in order to provide you with better products and services and to increase our responsiveness to customers and potential customers, as well for the specific purposes and programs described below. This information may be gathered when you visit the Voipex Web site or otherwise interact with us.

Use of Information Generally

Voipex uses the information collected for several general purposes: to fulfill your requests for products, services or information; to deliver requested goods and updates; to inform you about the latest product developments, software updates and other information from us or from our business partners that we believe will be of interest to you; and to improve the content and general administration of our Web site. We may also use your information to send you, or to have our business partners send you, direct marketing information or to contact you for market research. We do not rent, sell or lease this personally identifiable information to other companies or individuals.

Voipex Support Portal

Voipex collects personal information from you when you register to create a Voipex account and access the Voipex Support Portal. As part of the registration process, you are required to provide certain personal information, including your name, company name, email address, title, location, and phone number etc. Voipex may use the information collected for several general purposes: to inform you about products, seminars and services Voipex believes may be of interest to you; to contact you if Voipex needs to obtain or provide additional information; and to verify the accuracy of Voipex’s records with the ultimate aim of providing you with the best customer experience.

Marketing Programs

Voipex collects personal information from you when you provide such information in connection with participation in one of our marketing programs. Voipex may use this information, as well as information obtained through the Voipex Support Portal, Webinar registration and General Contact information, to communicate with you in connection with various marketing programs, including advertising, direct marketing, seminars and events and Web-based programs, including Webcasts.


Employment Applications and Enquiries

You may submit personal information through use of our Web site to be considered for employment at Voipex or a subsidiary or affiliate. Such information includes your name, your address, your phone number, your email address, job preferences, experience, desired salary, relocation preferences, education, job skills and other information contained on your resume or curriculum vitae (CV). Voipex uses such information solely for consideration of your candidacy for employment, to communicate with you and to generate related correspondence, including offer letters and employment agreements.

Voipex currently uses a third party provider to host the software and storage system that collects and stores all data submitted via the website. The collection and storage of your personal data by any such third party provider is governed by the Privacy Policy of that provider.

Your submission of personal information or a resume through our Web site constitutes your consent to the collection, storage and use of that information. Should you have any concerns about the capture and storage of such information via the Voipex website it is recommended that you correspond directly in this regard.

Web Site Tracking

When you browse our Web site you do so anonymously, unless you have previously registered with us and have logged in. We do, however, use third party tools to track your anonymous activity on our Web site in order to collect information. We also use standard technologies, such as HTML tools, to collect information about how you use our Web site and to record certain information. For example, we may record the IP address of visitors to our Web site and correlate that information to the company which is associated with that IP address. We do not attempt to identify individual visitors to our site.

We use cookies to provide a user-friendly registration and login process. A cookie is a small text file containing information that a Web site transfers to your computer's hard disk for record-keeping purposes. A cookie cannot give us access to your computer or information beyond what you provide to us. Most Web browsers automatically accept cookies; consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still use many features of the Voipex Web site.

If you have registered with us and are logged in, we can track your activity and relate it to your email address. As well, if you have explicitly registered with us for certain marketing programs, we can link your activity to the user profile created when you initially register and which is updated on subsequent visits.

Information Collected

By providing Voipex with your personal data, you consent to the collection, storage, processing, use and disclosure of your personal data as provided in this Privacy Policy. You may elect not to provide such information to Voipex, but then you may be unable to use certain Voipex services or obtain certain information. Voipex may change this Privacy Policy from time to time and without notice. If Voipex changes this Privacy Policy, it will publish those changes on this Web page.



Disclosure of Personal Information

Disclosure to Third Parties

Voipex may hire vendor companies to provide limited services on its behalf, including packaging and delivery, sending postal and electronic mail, providing technical support, and processing event registrations. Voipex may disclose customer and prospect information to such third parties solely for the purposes of fulfillment, support or audit by such third parties.

Voipex may rely on its channel partners, such as distributors and resellers, to fulfill product and information requests, and to provide customers and prospective customers with information about Voipex and its products. It may provide your information to those channel partners to enable them to contact you.

Voipex may engage in joint marketing activities and events with other manufacturers and solution providers, and may provide your information to such parties solely for the purpose of promoting or performing the activity or event.

Voipex may license, sell or otherwise transfer its technology or business, or a portion thereof, to third parties and, in connection with such transfers, it may disclose customer and prospect data related to the transfer, or potential transfer, to the transferee.

Disclosure to Affiliated Entities

Because Voipex is a global company, your personal information may be shared with other Voipex offices or subsidiaries. The data protection laws in these countries may be more or less extensive than laws in the country in which you are located. However, Voipex and each of its offices and subsidiaries are governed by this Privacy Policy and will use your personal information only as set forth in this policy. At your request, Voipex can provide you with data protection details of the countries relevant to you.

Disclosure for Compliance

Voipex may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (1) conform to legal requirements or comply with legal process served on Voipex or this Web site; (2) protect and defend the rights or property of Voipex and this Web site; (3) enforce its agreements with you, or (4) act in urgent circumstances to protect personal safety or the public.

Children and Privacy

Voipex’s Web site and products are not intended to be used by children. Voipex does not knowingly solicit personal information from children under the age of 13.

Security of Personal Information

Voipex has implemented industry-standard security mechanisms and procedures to protect your personal data from loss, misuse and unauthorised access, disclosure, alteration and destruction.

Unsubscribing From Future Communications

You can unsubscribe from future marketing communications by contacting where we will remove or modify the contact settings in respect to your account details.

Accessing Your Personal Information

You are entitled to access the personal information that Voipex holds relating to you. Email your request to  

Additional Questions

If you have further questions or concerns about Voipex’s collection, use or disclosure of your personal information, please email the Voipex at


© VOIPEX, 2013. All rights reserved. Privacy Policy.